We want every customer to have a positive experience.
Refunds may be issued only in the following cases:

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• You were charged in error

• You purchased the same digital item twice

• You never received access to your download due to a system error

• You contacted customer support within 7 days of purchase

 

Refunds are not issued for:

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• Change of mind

• Customer not reading product descriptions

• Digital items already downloaded

 

For physical products (if offered in the future), refunds will follow the guidelines listed on the individual product page.

 

For help with an order, email: englishwoodspublishing@gmail.com.